OpenAI API Errors
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OpenAI API error 429
Our Microsoft Excel add-in “ChatGPT for Excel” uses OpenAI API to integrate with ChatGPT. In order to use our add-in, you do need credits on OpenAI account (ChatGPT) or have active monthly billing.
| Reason | Solution |
|---|---|
| Is your OpenAI account on prepaid billing? | Check if you have credits https://help.openai.com/en/articles/8264644-what-is-prepaid-billing |
| You exceeded your current quota | See details here https://help.openai.com/en/articles/6891831-error-code-429-you-exceeded-your-current-quota-please-check-your-plan-and-billing-details |
| Did you send too many requests? You have hit your assigned rate limit | Pace your requests. Read more in our rate limit guide. |
| Your free trial expired ($18 credit) | Convert your OpenAI account to paid (adding credit card). Generate a new API key if your old one was generated before the upgrade. |
| Did you sign up some time ago? You used all your free tokens or 3 months have passed since you signed up | As stated in the official OpenAI article: To explore and experiment with the API, all new users get $5 worth of free tokens. These tokens expire after 3 months. After the quota has passed you can choose to enter billing information to upgrade to a paid plan and continue your use of the API on pay-as-you-go basis. If no billing information is entered you will still have login access, but will be unable to make any further API requests. Please see the pricing page for the latest information on pay-as-you-go pricing. Note: If you signed up earlier (e.g., in December 2022), you got $18 worth of free tokens. Check your API usage in the usage dashboard. |
| Did you create your second account? You’re getting error 429 because you created a second OpenAI account with the same phone number. | It’s confirmed that free credit is given based on phone numbers, as explained on the official OpenAI forum by @logankilpatrick: Also note, you only get free credits for the first account associated with your phone number. Subsequent accounts are not granted free credits. |
| Other | Cancel paid account and renew it with a different payment method In API Keys under Default Organizations, click the dropdown and click my organization and re-saved it. Make sure to confirm it Just doing that also reset the soft limit. Afterwards, create a new API key |